Privacy Policy

Last updated: October 2, 2026

Overview

This Privacy Policy explains how your personal information is collected, used, and shared when you visit zhityun.com (this "website") or purchase services from this website. We take the protection of your personal privacy seriously and are committed to handling your data responsibly.

1. Information We Collect

1.1 Information Collected Automatically

When you visit this website, we automatically collect certain information about your device, including web browser information, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the website, we collect information about the individual pages or services you view, what website or search term referred you to the website, and information about how you interact with the website.

We use the following technologies to collect device information:

  • Cookies — data files placed on your device, which often include an anonymous unique identifier. We only use cookies necessary to maintain your login session and do not use third-party tracking cookies.
  • Log files — records of actions occurring on this website, including your IP address, browser type, and the date and time of access.

1.2 Information You Provide

When you register an account or purchase a service, we collect the following information:

  • Email address (for account registration, login, and notifications)
  • Phone number (optional, for order notifications)
  • The content of translation files you upload
  • Payment information (processed by a third-party payment platform; we do not directly store your payment card information)

2. How We Use Information

We use the information we collect to:

  • Provide and fulfill translation services (order processing, OCR recognition, translation delivery)
  • Send order status notifications and service-related emails
  • Communicate with you about order-related matters
  • Detect and prevent potential fraud
  • Improve and optimize our website and service quality
  • Send marketing communications, where you have consented

We do not sell your personal information to any third party.

3. Sharing of Information

We may share your personal information in the following situations:

  • Service providers — with third parties who help us provide our services (such as cloud storage, payment processing, and email delivery providers), sharing only what is necessary
  • Legal requirements — when required by law or regulation, or in response to a lawful request for information
  • Translation team — our translators can only access the file content necessary to complete a translation and are bound by confidentiality agreements

4. Data Security

We take multiple layers of security measures to protect your data:

  • All data transmission is encrypted with HTTPS/TLS
  • Files are stored in encrypted cloud storage using industry-standard AES-256 encryption
  • Strict access controls — only authorized personnel may access customer data
  • Regular security audits and vulnerability scans

For more details on our security measures, please see our Security Policy.

5. Data Retention and Deletion

  • Identity documents (passports, national ID cards, household registers, marriage/divorce certificates, property deeds, birth certificates, tax clearance certificates, tax records, and other sensitive documents): automatically and permanently deleted immediately upon order completion
  • Other original files: automatically deleted 90 days after order completion; a reminder email is sent 3 days before deletion, and you may delete the file manually at any time before then
  • Translated and delivered files: retained permanently; you may delete them manually at any time
  • Account information is anonymized after a 7-day cooling-off period following your deletion request (identifiers such as your email address are irreversibly hashed; business records are retained in anonymized form as required for tax and accounting compliance)
  • Payment records are retained as required by applicable law and regulation (typically 3 years after transaction completion)
  • Log data is retained for no more than 12 months

6. Your Rights

You have the following rights with respect to your data:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right of rectification — you may request correction of inaccurate information
  • Right of erasure — you may request deletion of your personal data
  • Right to restrict processing — you may request that we restrict the processing of your personal data
  • Right to data portability — you may request that your data be transferred to another organization
  • Right to object — you may object to our processing of your personal data

You may request an export of your personal data or account deletion at any time in your account settings. To exercise any of the above rights, please contact us using the details below.

7. Email Preferences

The emails we send fall into the following categories:

  • Transactional (order confirmations, payment notifications, etc.) — cannot be unsubscribed from, as they are directly related to order fulfillment
  • Service (revision notifications, new feature announcements, etc.) — preferences can be managed in your account settings
  • Marketing (promotions, coupons, etc.) — preferences can be managed in your account settings, or you may unsubscribe with one click via the link at the bottom of the email

8. Do Not Track

Please note that we do not alter our data collection and use practices when we detect a Do Not Track signal from your browser. We do not otherwise use third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page along with its most recent update date.

10. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us: